Frequently Asked Questions

It's easy! You can call either of the numbers on this page, complete the inquiry form on the Contact page, book online using this link, or drop into the clinic in person during our business hours.

• Initial Consultations: 1 hour. This allows time to gather all the useful information about your symptoms, general health, and past injury history, all of which will guide the physical examination.

• Standard or Follow-up Consultations: 30 minutes. This time is used to implement treatment strategies and monitor progress.

• Long or Extended Consultations: 1 hour. These are used after an initial consultation when treating complex problems or multiple injured areas. We also recommend this duration for Craniosacral Therapy or Visceral Manipulation treatments.

Only if you intend (and are eligible) to claim a rebate from Medicare, or are claiming through Workers Compensation or CTP insurance. A GP referral is essential for these services. If you are attending as a private patient, no referral is needed.

Yes, we have a patient registration form that can be completed and submitted online when you make your first booking. This helps us gather contact details and obtain your consent to treat you. If online forms are not your thing, we have a paper version in the clinic. Just be sure to arrive a few minutes early to complete it.

If you have any scans or reports relating to your visit, please bring them along. Wear or bring comfortable clothing that won't restrict your movement. We may need you to remove some clothing for an accurate examination, but we will drape the rest of your body for privacy. If your injury is related to a particular activity, bringing any relevant equipment or footwear can be helpful for movement analysis.

• HICAPS: If you're in a health fund, you can claim for your visit on the spot. Any gap can be paid by cash or credit/debit card.

• Medicare: If you have a Care Plan from your GP, we can claim the rebate on your behalf, on the spot. The benefits will be paid into your chosen bank account. Please note that Medicare requires the patient to pay the service fee first. As of 1st July 2024, the applicable rebate is $60.34 per service.

• Third Party: We are a SIRA Accredited provider and accept patients with approved Workers Compensation or CTP claims. Please bring your claim number to your first visit if you have it. If you don't have it yet, please notify our friendly reception staff.

• NDIS: Moving On Physiotherapy is a proud supporter of the NDIS. While not a Registered NDIS Provider, we offer our services to eligible clients. Speak to us about payment options.

Yes, most radiology clinics will accept referrals for musculoskeletal imaging from registered physiotherapists. However, only X-rays attract a Medicare rebate when referred by a physio, and a gap fee may still apply. Most other scans are either bulk billed or eligible for rebate with a GP referral. Most MRI scans require a specialist referral to attract a Medicare rebate. While it might be worth paying the full fee for convenience, you're usually better off financially seeing your doctor for ultrasound and CT scan referrals. We will reach out to your doctor to help with this process.

Currently, no. Only a registered medical practitioner or dentist can legally prescribe medication. The Australian Physiotherapy Association has been lobbying the Federal Government to allow physiotherapists to train for an increased scope of practice, including rebateable imaging referrals and limited prescription of medications such as oral anti-inflammatory drugs and stronger analgesics. We are happy to provide advice within our training on the use of pain relief agents.